Billing help
Refunds, charges you do not recognise, and who to contact. Last updated: 14 October 2026.
J&B Creations LLC is a one person studio in Michigan, USA. If something has gone wrong with a payment for one of our apps, write to us. We would far rather fix it ourselves than have you spend an afternoon on it.
Start here: where you bought decides who can refund you. If you paid us directly on one of our websites, we can refund you. If you bought inside an app through Google Play or the App Store, the store holds the money and the refund has to come from them. Both routes are below.
General billing contact: joel@jandbcreations.com. We aim to reply within 2 business days. If you would rather write to the app directly, every app has its own address in the table below.
1. If you bought on one of our websites
Some of our products can be bought on the web instead of through an app store. Those payments are processed by Stripe, and we never see or store your full card number. This applies to web purchases for Unread (playunread.app), HolyShot and ClipSurge.
To request a refund
Email us at joel@jandbcreations.com, or the app's own address, with the details listed further down. We will confirm what we find and, where a refund is due, issue it through Stripe to the original payment method. Refunds usually appear on your statement within five to ten business days once issued, depending on your bank.
If you do not recognise a charge
Tell us and we will look it up and explain or reverse it. If you believe someone used your card without permission, say so plainly in your message and we will treat it as urgent.
Your right to dispute with your bank
Contacting us first is usually faster, but you do not have to. As a cardholder you can always dispute a charge directly with your bank or card issuer, and nothing on this page takes that right away or asks you to wait before using it.
2. If you bought through Google Play or the App Store
When you buy inside an app, the store is the merchant and takes the payment. We cannot refund those purchases ourselves, and we cannot see your card details. The store can, and both have a form for it.
Google Play
- Open your order history at play.google.com/store/account/orderhistory, find the purchase, and choose to request a refund.
- Or use Google Play's refund request page.
- Subscriptions are cancelled separately, under Subscriptions. Cancelling stops the next payment and does not refund the last one.
App Store
- Go to reportaproblem.apple.com, sign in, find the purchase, and choose to request a refund.
- Subscriptions are managed in Settings on your device, or at apps.apple.com/account/subscriptions.
Tell us as well if you like. We cannot move a store refund along, but if the problem is with the app rather than the payment, that is ours to fix and we want to know.
3. Who to contact, by app
Every address below reaches us. Use whichever is easiest.
| App | Contact | Where purchases are made |
|---|---|---|
| Unread: Phone Detective | hello@playunread.app | App Store, Google Play, and our website |
| HolyShot | support@holyshot.cc | App Store, Google Play, and our website |
| ClipSurge | hello@clipsurge.app | Our website |
| Sukima | support@sukima.ai | App Store |
| Hueful | support@hueful.app | App Store and Google Play |
| Hueline | hello@hueline.app | App Store and Google Play |
| Lattern | hello@lattern.app | App Store and Google Play |
| Lumear | hello@lumear.app | App Store and Google Play |
| Pruno | hello@pruno.app | App Store and Google Play |
| Cohort | support@playcohort.app | App Store and Google Play |
| Any other J&B app | joel@jandbcreations.com | App Store and Google Play |
4. What to include in your message
The more of this you can give us, the faster we can find the payment. Send what you have; we will ask if we need more.
- The app name, and what you bought if you know it.
- The email address you used at checkout, if you bought on our website.
- The date of the charge, and the amount and currency.
- The last four digits of the card, and nothing more of it.
- Whether you bought in the app or on a website, if you remember.
- What went wrong, in your own words.
Never send us a full card number. We do not need it, we cannot use it, and email is not a safe place for it. The last four digits are enough to find your payment. We will never ask you for a full card number, a CVV, a PIN, or a password, and if you get a message claiming to be us that does ask, it is not us. Forward it to joel@jandbcreations.com.
Cancelling a subscription
A subscription bought through a store is cancelled at that store, using the links in section 2, and cancelling stops future payments rather than refunding past ones. A subscription bought on our website can be cancelled by writing to us. If you cancel, you keep what you paid for until the period you already paid for runs out.
Still stuck
Write to joel@jandbcreations.com and say what you have already tried. A real person reads it.
J&B Creations LLC, Michigan, USA.